Returns & Exchange

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

1. Omorfo Table linen & Accesories collection is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed.

2. Any Porcelain products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.

3. Any Flatware products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.

4. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.

5. Customised products or special bulk orders are not eligible for returns or exchange.

6. International orders are not eligible for returns or exchange. Gifts purchased online are not eligible for exchange/refund/return.

 

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels: Call at +91 9319000967, Monday - Saturday 9.30 AM to 5.30 PM IST Email at info@omorfohomes.com

For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
We will organize a reverse pick up from the address stated in your invoice
Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
Our credit notes can be used on our website and in stores.

In case of size exchange of Table Linen & Accesorries
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
Please send the product back to us at the below address, carefully packaged.

REFUND POLICY

If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.

In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.

The credit note will be valid for 1 year from the date of issue and can be redeemed online only

Omorfo: 

For any queries, please connect at :9599248559 Or

H19, Udyog Vihar, Peeragarhi, New Delhi 110041

Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.

In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.

Our credit notes can be used on our website only.